# The owner's morning queue and the same-for-everyone review ask (free sample)

From the Local Services Agent Kit by PaperChaseWebb. Free to use. Works with Grok Bot, Claude Code, Codex and Hermes.

Two pieces of the kit you can use today, with no script and no setup beyond a text thread with the owner: the morning queue that keeps every customer message behind the owner's yes, and a review ask that goes to every finished job the same way.

## 1. The morning queue

Every message an agent wants to send a customer goes on a numbered list first. Once or twice a day (7:30 AM and 1:00 PM work for most shops), the owner gets the list and replies in one line.

**One card per message:**

```
3. CONFIRMATION  job j07  Grace  goes out: today 9:00 AM
   "Hi Grace, you're booked: toilet repair on Mon Nov 9 at 10:00 AM. Reply C to change it or STOP to stop texts."
   Why: Grace replied YES to the hold at 4:12 PM. Van 1 is free 10:00 to 12:00 that day.
   Needs: its own yes (confirmation).
```

Put anything that needs the owner personally at the top, marked NEEDS OWNER: a customer asking for a person, a STOP, a complaint, an emergency, anything about money.

**The owner's reply:**

```
yes 1 2 4   edit 3: make it Thursday instead   kill 5
```

- `yes N` approves message N exactly as written. Change one word afterwards and it needs a new yes.
- `edit N: ...` sends it back with the note. It returns in the next queue.
- `kill N` cancels it.
- Anything not mentioned stays a draft. Silence is never a yes, and neither is a thumbs-up that doesn't name a number. The agent asks again.

**What always needs its own yes:** booking confirmations, hold offers, reschedules, quote follow-ups, and anything with a price, discount, deposit or payment link. These commit the shop to something.

**What can later get a standing yes:** after two weeks of approving every message one at a time, the owner may sign off on fixed templates for the missed-call reply, the one reminder and the review ask, with an expiry date of 90 days at most and no money amounts in them.

**Paste this into your agent's instructions:**

```
Never send, text, email or call a customer. Draft every message into the queue and wait.
Only the owner's reply marks a message approved, and only for the numbers it names.
Build the queue at 7:30 AM and 1:00 PM: numbered cards, NEEDS OWNER first, then the reply line format.
Send the queue only to the owner.
If a customer asks for a person, says STOP, is upset, mentions an emergency or asks about money, stop drafting for them and put it at the top as NEEDS OWNER.
```

## 2. The same-for-everyone review ask

When a job is done, the customer gets one review ask within three days, and at most one reminder. Everyone gets the same text.

**The template:**

```
Thanks for having us out, {first_name}. If you have a minute, a review helps other people find a {trade} they can trust: {review_link} . Reply STOP to stop texts.
```

**The one reminder, a few days later, only if the owner wants it:**

```
Hi {first_name}, one last note: if you'd like to leave a review, here is the link: {review_link} . No need to reply.
```

**The rules:**

- **No filtering.** No "how did we do?" survey that sends only the happy customers on to the review page. Google's Maps content policy says merchants may not "selectively solicit positive reviews from customers", and the FTC says asking only customers you expect to be happy could violate the FTC Act.
- **No perks.** No discount, coupon, gift card or raffle for a review. Google does not allow incentives for reviews, and the FTC's review rule bans incentives tied to a positive or negative review.
- **No star wording.** Never "if you were happy", "5-star" or "tell us first".
- **A complaint goes to the owner first, and the ask still goes out.** The owner calls the unhappy customer. Skipping their review ask is the filtering the rules above forbid.
- **Replies to reviews are drafts.** The agent can draft a short reply for the owner to post. It never posts and never argues.

**A weekly two-minute check:** count finished jobs and review asks for the week. They should match, minus customers who opted out of texts. If they don't, find the jobs that were skipped and ask why.

This is a method, not legal advice. Check the texting and review rules where the shop operates.

## What the full kit adds

The Local Services Agent Kit ($39) is the booking, reminder, follow-up and review layer around an AI receptionist:

- Five desks (Intake, Booking, Reminders, Quote Follow-up, Reviews), each with what it may do and what it never does
- A five-file ledger the owner can open in any spreadsheet: settings, customers, jobs, outbox and approvals
- Contact rules for consent, STOP, quiet hours and a weekly message cap
- Hold, confirm, reschedule and cancel steps that never double book a van or confirm a hold
- A three-touch quote follow-up with stop rules
- outbox_check.py: a read-only Python check with thirteen checks, run before anything goes out
- A seeded test ledger with thirteen planted faults, the thirteen fixes, and the expected output (13 findings, then 0)
- Thirteen message templates, twelve prompts, a rules block, notes for Grok Bot, Claude Code, Codex and Hermes, a one-day install plan and a failure table

It pairs with the AI Receptionist and Booking Agent Template, which handles the call itself. If you'd rather have it set up for you, the Install sprint ($5,000) does the whole front desk, and Manage ($5,000/mo) runs it. Book a call at paperchasewebb.ai.

## Sources

- Google Maps user contributed content policy: https://support.google.com/contributionpolicy/answer/7400114
- FTC, Consumer Reviews and Testimonials Rule, questions and answers: https://www.ftc.gov/business-guidance/resources/consumer-reviews-testimonials-rule-questions-answers
- FTC, Soliciting and Paying for Online Reviews: https://www.ftc.gov/business-guidance/resources/soliciting-paying-online-reviews-guide-marketers

PaperChaseWebb 💸