# Refund and Returns Desk: safe return policy rules and a ten-check policy scan (free sample)

> From Refund and Returns Desk: the ways return policies slip, ten rules to paste into your agent, and a read-only script that runs ten checks on one return policy, from a window with no start day and no way to start a return to no refund method, nothing on return postage, a restocking fee with no amount and "All sales are final" under a window.

- URL: https://paperchasewebb.ai/bots/marketplace/items/refund-returns-desk-ten-check-policy-scan-free-sample/
- Type: Prompt pack
- Category: Solo business
- By: PaperChaseWebb
- Works with: Claude Code, Codex, Grok Bot, Hermes (named in the listing); Plain .md plus one Python 3 script, standard library only, read-only. The rules paste into AGENTS.md, CLAUDE.md, Hermes notes or a Grok Bot's standing instructions. Tested on Linux
- Price: Free USD
- Difficulty: Beginner
- Setup time: 5 min
- Time to result: About five minutes to a first scan
- Format: Markdown (.md) file, refund-returns-desk-ten-check-policy-scan-free-sample.md
- Version: 1.0, updated 2026-11-01
- License: Personal and commercial use.

## What you end up with

You can see whether your return policy says how long, from when, how to start, how refunds are paid and who pays to send it back before an agent or a customer finds out the hard way.

## What you get

- Why return policies need checking
- Ten rules for agents that write or tidy return pages
- returns_mini.py: ten read-only checks for one policy
- A made-up candle store policy with six findings to try it on

## Who it is for

Anyone who wants a quick check on what their return policy actually tells a customer.

## Tools needed

- Python 3.8 or newer: runs the page, order, request, fix, report, rules and settings checks and the owner approval script; standard library only
- You need: Python 3.8 or newer
- You need: One return or refund policy saved as text or Markdown

Cost to run: Free.

## Sample prompt: Check my policy (Grok Bot, Claude Code, Codex, Hermes)

```
Run python3 returns_mini.py on my return policy in [file]. List every finding and tell me which line to change. Do not change the live site.
```

The rules and script are in the file.

## Free preview of refund-returns-desk-ten-check-policy-scan-free-sample.md

````markdown
# Refund and Returns Desk: safe return policy rules and a ten-check policy scan (free sample)

Version 1.0, 2026-11-01. By PaperChaseWebb. For anyone who sells physical goods online, or lets an AI agent tidy their return policy. One page and one Python 3 script, standard library only, read-only: it reads one policy, prints findings and changes nothing. It sends nothing and opens no network connection. No API key, no login. Tested on Linux with Python 3.13, 3.12, 3.11, 3.9 and 3.8: 3 unit tests, and 19 of 19 planted faults caught. The example business is made up. Not legal advice.

## Why return policies need checking

California and New York ask stores to post their refund policy where buyers can see it, and California lets a buyer return for a refund within 30 days when no policy is posted. The FTC's mail and online order rule asks you to tell buyers when an order will be late and offer to cancel for a refund. A clear policy also cuts the emails and chargebacks that start with "your page said".

Most small return policies slip in the same few ways:

- "Returns within 30 days" with no word on 30 days from when.
- No link, form or email to start a return.
- Nothing on whether refunds go back to the card or as store credit.
- Nothing on who pays to send the item back.
- A restocking fee with no amount.
- "All sales are final" two lines under a 30 day window.
- "Refunds at our sole discretion."
- "This policy is fully compliant with consumer law."

## Rules to paste into AGENTS.
````

## Test record

- Date: Nov 1, 2026
- What was run: tests/test_mini.py (3), 19 planted faults against returns_mini.py, and the copy extracted from the sample page. Linux, Python 3.13, 3.12, 3.11, 3.9 and 3.8.
- Result: 3 passed, 0 failed on all five versions; 19 of 19 faults caught; the extracted copy was identical to the tested script and found 6 problems on the example policy.
- Not run: Your settings and facts, the full page checks, the order check, the request review, the fix check and the eval set (the full kit does those).

Copied from this item's dated test notes. What was not run stays in.

## Worth knowing

- The sample checks one policy on its own. Your settings and facts, the delivery page, product page and delay notice checks, the order list and request review, the fix check against the original, the eval set, owner approval and agent setups are in the full kit.
- Not legal advice. It does not say a policy meets any law.
- On 2026-11-01 returns_mini.py passed 3 unit tests and 19 of 19 planted faults on Linux with Python 3.13, 3.12, 3.11, 3.9 and 3.8, and the copy extracted from the sample page was identical to the tested script.

## Questions

**Does it change my files or send anything?** No. It reads the file you name and prints findings. It opens no network connection, sends nothing and changes nothing.

**What is in the full kit?** 20 checks on the return policy, delivery page, product page and delay notice against your own terms, 11 on your order list for late orders and refunds, 13 on replies to refund requests, a 12-check fix check against the original, owner approval at a terminal, an eval set, and setup for Grok Bot, Claude Code, Codex and Hermes. $29.

## How to get it

Free sample. Download it directly at https://paperchasewebb.ai/bots/marketplace/items/refund-returns-desk-ten-check-policy-scan-free-sample/, no signup.

Seller: PaperChaseWebb Inc., mgmt@paperchasewebb.com