# Support Agent from Your Docs: grounded draft rules and a ten-check reply scan (free sample)

> From Support Agent from Your Docs: the pattern for support replies that only say what your docs say, seven rules to paste into your agent, the draft format with sources, and a read-only script that runs ten checks on a reply draft, from numbers and policy words the sources do not contain to owner topics answered instead of escalated.

- URL: https://paperchasewebb.ai/bots/marketplace/items/support-agent-from-your-docs-grounded-draft-rules-ten-check-scan-free-sample/
- Type: Prompt pack
- Category: Solo business
- By: PaperChaseWebb
- Works with: Claude Code, Codex, Grok Bot, Hermes (named in the listing); Plain .md plus one Python 3 script, standard library only, read-only. The rules paste into AGENTS.md, CLAUDE.md, Hermes's AGENTS.md or a Grok Bot's standing instructions. Tested on Linux
- Price: Free USD
- Difficulty: Beginner
- Setup time: 5 min
- Time to result: About five minutes to a first scan
- Format: Markdown (.md) file, support-agent-from-your-docs-grounded-draft-rules-ten-check-scan-free-sample.md
- Version: 1.0, updated 2026-10-31
- License: Personal and commercial use.

## What you end up with

You can see whether a support draft invents a number, a policy or an action before a customer reads it.

## What you get

- The grounded reply pattern
- Seven rules for agents that draft support replies
- The draft format with sources
- support_mini.py: ten read-only checks for a reply draft

## Who it is for

Anyone who wants a quick check on agent-written support replies before they go out.

## Tools needed

- Python 3.8 or newer: runs the docs search, the checker, the eval set and the owner approval script; standard library only
- You need: Python 3.8 or newer
- You need: A reply draft and the docs it cites, in Markdown

Cost to run: Free.

## Sample prompt: Check before you send (Grok Bot, Claude Code, Codex, Hermes)

```
Run python3 support_mini.py on [draft] with [docs folder]. Fix every finding using only the cited sections, or escalate. Do not send anything.
```

The rules and script are in the file.

## Free preview of support-agent-from-your-docs-grounded-draft-rules-ten-check-scan-free-sample.md

````markdown
# Support Agent from Your Docs: the grounded reply pattern and a ten-check reply checker (free sample)

Version 1.0, 2026-10-31. By PaperChaseWebb. For anyone letting an AI agent draft customer support replies. One page and one Python 3 script, standard library only, read-only: it reads one draft and a folder of your docs, sends nothing and needs no API key. Tested with 4 unit tests and 120 planted faults on Linux with Python 3.13, 3.12, 3.11, 3.9 and 3.8. The example business is made up.

## The pattern

A support agent goes wrong in a quiet way: the reply sounds right and is not in your docs. A tribunal held Air Canada to a refund policy its chatbot described. Cursor's support bot told a user about a login rule that did not exist. The fix is to make every reply traceable:

1. Docs are plain .md files, one question per section, each with a fixed id: `## Delivery times {#times}`.
2. The agent searches the docs, then writes a draft with a header that names the sections it used: `sources: delivery#times, delivery#cost`.
3. A program checks the draft against those sections only. Numbers, quotes and policy words like free or refund must be there.
4. Money, health, legal, privacy, safety and angry customers go to the owner, every time.
5. A person approves each reply before it goes out. The agent never sends.

## Rules to paste into AGENTS.md, CLAUDE.md, a Grok Bot standing order or Hermes notes

1. Never send, post or email a reply yourself. Write a draft and stop.
2. Answer only
````

## Test record

- Date: Oct 31, 2026
- What was run: tests/test_mini.py (4), 120 planted faults against support_mini.py, and the copy extracted from the sample page. Linux, Python 3.13, 3.12, 3.11, 3.9 and 3.8.
- Result: 4 passed, 0 failed on all five versions; 120 of 120 faults caught; the extracted copy was identical to the tested script and flagged M05 and M06 on the example first draft.
- Not run: Retrieval and the eval set (the full kit does those).

Copied from this item's dated test notes. What was not run stays in.

## Worth knowing

- The sample checks one draft against your docs. The docs check, the search and retrieval test, the eval set, the owner approval step and agent setups are in the full kit.
- On 2026-10-31 support_mini.py passed 4 unit tests and 120 of 120 planted faults on Linux with Python 3.13, 3.12, 3.11, 3.9 and 3.8, and the copy extracted from the sample page was identical to the tested script.

## Questions

**Does it change my files?** No. It reads the draft and docs you name and prints findings. It opens no network connection and sends nothing.

**What is in the full kit?** A docs format and docs check, offline search with a retrieval test, a full reply checker, a 20-question eval set, owner approval at a terminal, and setup for Grok Bot, Claude Code, Codex and Hermes. $29.

## How to get it

Free sample. Download it directly at https://paperchasewebb.ai/bots/marketplace/items/support-agent-from-your-docs-grounded-draft-rules-ten-check-scan-free-sample/, no signup.

Seller: PaperChaseWebb Inc., mgmt@paperchasewebb.com